FAQ

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What is Smartway?

Smartway is a workcation packages provider. We offer authentic holiday working experiences in cherrypicked Italian small towns where a community-based ecosystem is empowered by our Town Angels.

Which are the features of a Smartway community-based ecosystem?

We provide a well-rounded experience through our communities, in which a Town Angel, one for each town, takes care of all remote workers’ needs and wishes, organize activities and connect remote workers with the locals’ community. We select our towns not only to be in beautiful and often less touristic locations but also to offer all necessary business and leisure services (from laundry to plenty of food options, to outdoor sport facilities), while our accommodations are optimized for remote work (e.g. high speed internet connection, bright working space).

Who are the Town Angels?

Town Angels are the enablers of each town community, working as ice breaker among remote workers and trait d’union between remote workers and locals. They are the local pivots, ensuring that remote workers
are having a great time and continuously interacting with hosts and experience providers to solve any potential issue, organizing activities and thematic events in collaboration with the local community.
Town Angels know everything about the area and everyone in town, and are enthusiastic about sharing their superpowers with the remote workers community.

What is the social and economic impact of Smartway on the Towns?

We aim at being a pillar of Smartway Towns economy and social life. Small towns are the backbone of Italy, and our mission is to valorize them and empower their local communities. We do so by making remote workers discover undervalued towns, bringing with them open minds and
fresh ideas to share. Smartway is not a platform for weekend getaways, we don’t like fast tourism and this is one of the reasons why our hosts love us. But we also enable locals to unlock the tremendous potential of their territory in a sustainable way, aiding residents’ retention and increasing number of medium- and long-term quality inhabitants. Even though we believe that the social potential we unlock is our main strength, we are also proud to say
that our business model allows economic valorization of the territory in a sustainable fashion and without cannibalizing it. We estimate an economic impact of ca. 1.1-1.3M€/year in each medium-sized town. We empower self-sustaining small business and enable local communities to do more and better without losing their souls.

How does the reservation process work in details?

1. You fill the form that you find at the bottom of each Town Page and select your preferred workcation dates and how many of you are joining.
2. We come back to you though a mail with the top accommodations available for your dates.
3. You pick your favorite one, replying to our mail within 24h.
4. We send you by mail a recap of the booking conditions and a payment link.
5. Once paid, we book the accommodation for you and you get a confirmation mail.
6. The Town Angel of your selected Town will contact you in the following days via mail, telling you more about the Town and which experiences are available in the selected period.

Can I book in locations other than the Smartway Towns?

As we aim to provide full rounded, community-based workcation experiences, we have decided to develop our offer in selected towns only. In this way, we can offer through our Town Angels a real “as a local” experience, integrating the remote workers’ community with the locals’ one.

What is the minimum stay?

The minimum stay is one week. However, please contact us at hello@smartway.work if you need special assistance regarding the period of your stay.

How do I manage my reservation?

All information regarding your booking is sent on the confirmation mail. In case you need to modify or cancel your reservation, please reach out to us by mail at hello@smartway.work

What is Smartway cancellation policy?

Most of our accommodation have a 7 free cancellation policy (meaning that, in that case, you will be able to cancel your stay without incurring in penalties if the cancellation request is received by us at least 7 days prior to check-in date). The actual cancellation policy of each accommodation will be reported in the mail listing our selection of top accommodations for your Town and dates (see “How does the reservation process work in details?”).

How can I book the experiences?

After you have booked your accommodation (see “How does the reservation process work in details?”), the Town Angel will contact you and provide all the requested information for you to book the experiences.

Who I can contact in case I need help with my booking or I need additional information?

Please contact us at hello@smartway.work stating your question / request for information and our team will get back to you with all the required information.

Is my data safe?

We will not sell, share or provide details regarding your IP address, personal information, cookies and your location to third party sites beyond what is set in our Privacy Policy.

Can I candidate my town to become a Smartway Town?

We would love to. Are you a local association, the owner of a local business (e.g. a co-working space), the representative of a local administration looking for an innovative way to empower your town area or just an engaged citizen? Please reach out to us at hello@smartway.work, introducing yourself and why you think your town would be a perfect candidate to become a Smartway Town. We will get back to you asap!

I think I am the perfect Town Angel candidate. How can I apply?

Please reach out to us at hello@smartway.work, introducing yourself through a short video 🙂 We are super happy to get spontaneous applications!

I am the owner of an accommodation or service in a Smartway Town, which is however not yet listed on smartway.work. How can I get listed?

Please reach out to us at hello@smartway.work, we will redirect your request to our local Town Angel.

I am the owner of an accommodation or service which I think would be perfect for remote workers, but which is not in a Smartway Town. How can I join the program?

Please reach out to us at hello@smartway.work, we will get back to you after evaluating the potential of the area.